WhiteAu

Effective Date: 12 August 2026

At WhiteAu, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, make an inquiry, or use our products and services. By accessing or using the WhiteAu website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with WhiteAu, we may collect information that you provide directly to us, including:

• Your name
• Mobile or telephone number
• Email address
• Address
• Information submitted through enquiry or contact forms
• Information relating to products or services you enquire about
• Transaction and service-related information
• Payment-related information where required to complete a transaction
• Identification or verification information where required by applicable law
• Any other information that you voluntarily provide to us

When you use our website, we may also automatically collect certain technical information, including your IP address, browser type, device information, operating system, pages visited, date and time of access, referring website, and general website usage information.

2. How We Collect Information

We may collect information when you:

• Submit an enquiry through our website
• Contact us by phone, email, WhatsApp, or other communication channels
• Request information about our products or services
• Request a quotation, valuation, or other service
• Purchase or sell products through us
• Communicate with our representatives
• Visit or use our website
• Voluntarily provide information to us for any other legitimate purpose

We aim to collect only information that is reasonably necessary for the relevant purpose.

3. How We Use Your Information

WhiteAu may use your personal information to:

• Respond to your enquiries and requests
• Provide information about our products and services
• Provide quotations, valuations, or other requested services
• Process and manage transactions
• Communicate with you regarding your enquiry or transaction
• Provide customer support
• Verify your identity where required
• Process payments and related requirements
• Maintain business and transaction records
• Improve our website, products, and services
• Understand how visitors use our website
• Prevent fraud, misuse, and unauthorised activity
• Protect our customers, employees, systems, and business
• Comply with applicable laws and regulatory requirements
• Handle complaints and resolve disputes
• Send service-related communications
• Send promotional or marketing communications where permitted by applicable law

We will use personal information only for legitimate and relevant purposes and in accordance with applicable law.

4. Communications

When you provide us with your contact information, we may contact you regarding your enquiries, quotations, transactions, appointments, service requests, or other matters relating to our services. Where permitted by applicable law, we may also contact you regarding our products, services, offers, updates, or other promotional information. You may request to stop receiving promotional communications from us at any time. Opting out of promotional communications will not prevent us from sending essential communications relating to a transaction, enquiry, service, or other interaction that you have initiated.

5. Consent

Where required by applicable law, WhiteAu will obtain appropriate consent before processing your personal information for the relevant purpose. Where processing is based on your consent, you may withdraw that consent by contacting us. Withdrawal of consent may affect our ability to provide certain services where the relevant information is necessary for providing those services or complying with legal requirements.

6. Sharing of Personal Information

WhiteAu does not sell your personal information. We may share personal information with trusted parties where reasonably necessary to operate our business and provide our services, including:

• Our employees and authorised representatives
• Service providers and business partners
• Website, hosting, technology, and IT service providers
• Communication and customer-support providers
• Payment and financial-service providers, where applicable
• Professional advisers, auditors, and consultants
• Government authorities, regulators, or law-enforcement agencies where required or permitted by law
• Other parties where disclosure is necessary to provide a service requested by you or is otherwise permitted by applicable law

We take reasonable steps to ensure that parties processing information on our behalf handle it appropriately and maintain suitable safeguards.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand how our website is used. Cookies may be used to:

• Operate and secure our website
• Remember preferences
• Understand website usage
• Improve website performance
• Analyse website traffic
• Identify technical issues
• Improve our products and services

Third-party services used on our website may also use cookies or similar technologies in accordance with their respective policies. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Data Security

WhiteAu takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction. Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business, service, or legal purposes. Although we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our services, completing transactions, maintaining business records, complying with legal and regulatory requirements, resolving disputes, preventing fraud, and protecting our legal rights. When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable law and our internal practices.

10. Your Rights

Subject to applicable law, you may have rights concerning your personal information, including the right to:

• Request information about the processing of your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Request assistance in exercising applicable privacy rights
• Raise a grievance regarding the processing of your personal information

To exercise an applicable right or raise a privacy-related concern, you may contact WhiteAu using the contact details provided below. We may request reasonable information to verify your identity before processing certain requests.

11. Grievance Redressal

If you have any question, concern, complaint, or request relating to your personal information or this Privacy Policy, you may contact WhiteAu. WhiteAu will review and address privacy-related requests and grievances in accordance with applicable law.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, social-media platforms, or other services. These third parties operate independently and may have their own privacy policies and practices. WhiteAu is not responsible for the privacy, security, or content of third-party websites or services. We recommend reviewing the privacy policy of any third-party service before providing your personal information to them.

13. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children except where permitted and handled in accordance with applicable law. If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take appropriate steps in accordance with applicable law.

14. Fraud Prevention and Legal Compliance

We may collect, use, retain, or disclose personal information where reasonably necessary to:

• Detect or prevent fraud
• Investigate suspicious or unauthorised activity
• Protect our customers, employees, and business
• Protect our website, systems, and property
• Comply with applicable laws and regulations
• Respond to lawful requests from government authorities
• Enforce our agreements, policies, and terms
• Establish, exercise, or defend legal claims

15. International Processing

Some of our technology, hosting, communication, payment, or other service providers may process or store information outside India. Where applicable, such processing will be carried out in accordance with applicable law and any requirements relating to the transfer or processing of personal information outside India.

16. Changes to This Privacy Policy

WhiteAu may update this Privacy Policy from time to time to reflect changes in our business, services, technology, data-processing practices, or applicable laws and regulations. When we make changes, we will update the Effective Date displayed at the beginning of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

17. Applicable Law

This Privacy Policy is governed by the applicable laws of India. Nothing in this Privacy Policy is intended to limit any rights available to you under applicable data-protection or other applicable laws.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way WhiteAu handles personal information, you may contact us through the contact details provided on our website.

Customer Complaints & Grievance Redressal

At WhiteAu, we are committed to providing a transparent, fair, and customer-focused experience. We value every customer and aim to address complaints and grievances promptly and fairly.

Customers have the right to raise a complaint or share feedback regarding any product or service provided by WhiteAu. All complaints will be reviewed in good faith and handled without prejudice to the interests of our customers.

To raise a complaint:

Phone: +91 [YOUR PHONE NUMBER]

Email: [YOUR SUPPORT EMAIL]

You may also submit a written complaint to:

WhiteAu

[YOUR BUSINESS ADDRESS]

We appreciate your feedback and use it to continually improve our products and services.

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